As a team we have implemented a 100% work from home business as usual model since March 16th. We have also cancelled all travel plans or external meetings until further notice. Our priority is the health and well-being of our staff, their families and the broader society and of course the protection of the business of our customers and partners

When it comes to business, we are responding to support our customers and those businesses in need of technology solutions that address this special situation.

In almost every country the authorities are taking measures to battle the COVID-19 pandemic. Retail has either been hit by closure of stores or in the case of Grocery and Drug stores which MUST remain open and available by the special conditions imposed by the authorities – these vary by county and may include among others strict restrictions in opening hours, maximum allowed customers per square meter, guidelines on distancing or varying time slots for certain demographics.

Further more the consumer is heavily impacted by restrictions of movement (now in many countries in Europe and the Middle East) as well as the discomfort and sense of uncertainty due to the risk to catch the virus in stores or while commuting

We have already helped our customers overcome these market conditions and problems – some examples include enabling contactless transactions, digitalising physical loyalty or gift cards, setting up booking applications for planning store visits, integrating services on new channels, setting up emergency e-commerce in no time.

We are here to help within our scope the battle against COVID-19. Contact us when in need – we will do our outmost to help – either materialising your solutions or helping you come up with quick, low cost and effective workarounds. Our help may come in the form of implemening existing modules, bespoke work or advisory,

#StaySafe #TradeSafe #ServeSafe #KeepBusinessAlive

We are proud to be included in the Top 10 CEM Solution Providers list by CIO Applications, Europe.

As all the solutions we design, develop and offer in the market are affecting somehow the customer experience, it is thus natural to focus and aim to manage and take that experience to the best of levels. Part of our culture is to get into our customer’s shoes whenever we build solutions for them.

The list of Top 10 CEM Solution Providers for the year has been included in the October issue of the magazin and our company has been featured with a comprehensive overview of what we do around the domain of Customer Experience management.

You can find the feature here and we can only promise to keep aiming for improved customer experience in everything we do!

In an internal memo to the staff our leader Demetris Constantinou quoted “This is a great honour for our team and reflects the work, capabilities and commitment of our team of PHILOSHOPERS as well as the trust of our customers“.

It thus goes without any saying that our success is purely down to the trust of our customers and the amazing work by our team. Stay tuned for more and we look forward working with our existing and new customers to drive amazing customer experiences while achieving business goals!

What do consumers really think?

The  in-store experience may well  define whether a visitor will become a returning customer. What do consumers expect from their shopping experience at the Point of Sale as their last interaction with the retailer?

The point-of-sale, or POS, first invented in 1879 as the cash register by James Ritty, was introduced into the market purely as a device that recorded sales as a means to help calculate the total and also discourage employees from stealing money from the business. By the mid-1900s the cash register had become a regular staple in all retail stores.

1955 – “Stops mistakes, saves money, speeds service to customers!”

Today however, the POS has transformed into something much bigger and is an integral part of any shopping experience, for both retailers and consumers.

A recent report by RIS News though, revealed that as many as 43% of retailers say that their current POS does not meet their essential needs or capabilities for the next 2-3 years.

But is the POS to blame?

In a matter of 50 years technology has expanded exponentially, and with the introduction of internet, e-commerce, mobile, and even social media and AI, the way we think about retail and shopping is constantly evolving. It is  impracticable to expect retailers to frequently change their POS systems in order to keep up with the technological advancements every few years; the POS should remain stable and reliable to do what it’s supposed to do.

This is where Cloud Services can bridge the gap; Cloud based apps enable retailers to better manage their sales, inventory, and customers across several stores and channels. And as consumers increasingly use multiple channels to shop (or research), cloud connected POS systems will keep up by offering features that integrate online, physical, and social shopping channels.

We have experienced this in practice. Some of the retailers we engage with have changed their POS systems in search of modernization – a painful and costly process in most cases. It takes time and you could also lose some features in favor of the new and modern system…By the time new system is fully up and running, new needs come along. Whereas other retailers kept their legacy POS apps and integrated them to our cloud services, maintaining their current core functionality and keeping up with technology at the same time. Simple, fast and cost effective – in one word, exciting!

Enabling new, modern, and agile services over and above, without losing any of the core legacy functionality or retraining the entire cashier population is precious. Therefore, sometimes replacing is not necessarily better than augmenting – we know it for a fact!

Furthermore, cloud connected POS systems keep costs down, streamlines processes, and allows for your internal IT team to focus on the business side of things, rather than migrating data and complex systems.

In short, Cloud technology provides retailers with the mobility, simplicity, efficiency, and security that even modern  POS’s just can’t offer for long – regularly checking-in with the core POS system for whatever new comes along!

So what do your customers need? Check or Out your legacy POS system? We are interested to explore!