SMASH Baskets
Digital shopping assistance, where shopper value meets business impact.
From basket to transaction — faster, smoother, and more satisfying for your shoppers.
Shopping Assistance Apps
What it is
Less friction. Better flow. Real business results.
SMASH Baskets is a suite of shopping assistance apps that bring digital assistance to the moments in the shopping journey where it makes a real difference. Shoppers with smaller baskets can scan and pay without queuing. In-store staff can assist customers and bust queues during peak hours. Or simply enable shoppers to check an item price using their own device.
Each solution can be delivered as a standalone app or as a native feature within your existing shopper app. The solution is not just software — operationalising it comes with it, to ensure consumers love to use it and the business gets the results it set out to achieve. Whether the goal is saving time, improving customer satisfaction, or simply giving customers more choice.
What's included
Solutions, features and how to operationalise.
Scan2Pay
Shoppers scan items using their own device as they place them in their basket. When done, the virtual basket shifts seamlessly to the checkout — where the customer simply completes the payment. Can be an integral part of your loyalty programme or deployed as a standalone solution. Ideal for small baskets and empowered consumers.
Scan2Price
Shoppers check product pricing directly from their smartphone — no dedicated price check terminals needed. Adds value as a native feature of the loyalty app, or integrated within other shopper apps — and can even be deployed as a standalone application. Prices are always synchronised with the point of sale, ensuring accuracy and protecting your business from compliance risks in markets where shelf-to-till price variations carry regulatory penalties.
Scan2QBust
Store associates scan customer items while shoppers are waiting in the queue — so only payment is needed at the till. Available on Android and iOS. Reduces perceived wait times, preventing customer frustration, and improves throughput during peak hours.
Management & Control
Define who gets access and under what conditions — balancing the democratisation of the service with the need to maintain security and trust. Control eligibility down to custom groups or individual members, set basket size limits, manage frequency of use, and adjust parameters as your programme matures. Through SMASH Vision, monitor adoption, usage patterns, and the business KPIs that tell you how the solution is performing.
Operational Best Practices
Every deployment comes with a consulting engagement — aligning the solution to your specific objectives, whether that's reducing queues, creating premium service tiers, or advancing digital engagement in-store. Because operationalising it right is what turns a technology tool into a high-impact service that influences consumer satisfaction and delivers real results.
More on the way
Additional shopper assistance capabilities are in development. Speak to us to learn what's coming next.
Ready to explore SMASH Baskets?
Let’s talk. We’ll figure it out together.